Subject: Tech Support Candidate - Debasish Bose
From: Debasish Bose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 03:19:19 -0400

| | Tech Support Test

Name | Debasish Bose
E-mail | [email-masked]
Phone Number | (91) 9899826607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pioneer Solutions | Technical Support Executive | 17.3.2022 | 21010
Previous Employer 1 | CDAC | Linux Support Executive | 31.12.2019 | 20000
Previous Employer 2 | Greencube Global | IT Support Executive | 31.12.2018 | 12500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First the website should be checked on the address bar that the authenticity of the website certificate is there or not even since it's not coming it would be suggested to clean the browsing history and trying it again.
It would be done

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First turning on Bluetooth on the mobile phone.
2.Then Turn on the Bluetooth speaker.
3.Go to 'Settings' and then 'Bluetooth' on the phone.
4.Then go to 'Searching for devices' option on the phone.
5.Then go to the desired device and pair it.
6.It's now connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

Effective communication skills.
Good rebuttal to customers.
Very active in listening as well as troubleshooting.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |