Subject: English Language Test - Gagan Chauhan
From: Gagan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 03:12:22 -0400

| | Foreign Language Screening Test

Name | Gagan Chauhan    /  (+91) 9582400497    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

I am Gagan Chauhan, the Customer Support Associate at Babyshop.

Thank you for writing to us.

We are very sorry that you haven't received your order yet. We deeply regret the inconvenience that it must have caused to you.

I am in regular touch with courier company and asked them to deliver your order at your correct address. You will receive your order in next 24 hours.

We thank you for helping us improve our service and your trust in us.

Please feel free to write us for any further assistance.

Thank You
Gagan Chauhan
Customer Support Associate
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

I am Gagan Chauhan, the Customer Support Associate at Babyshop.

Thank you for writing to us.

We are very sorry that you haven't received your order yet. We deeply regret the inconvenience that it must have caused to you.

In order to make it up to you, we are once again sending the goods you had ordered.

We have also taken the liberty to send you some complimentary gifts along with it. Hope they are acceptable to you.

We thank you for helping us improve our service and your trust in us.

Please feel free to write us for any further assistance.

Thank You
Gagan Chauhan
Customer Support Associate
Babyshop

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