Subject: Tech Support Candidate - Mradul Singh
From: Mradul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 00:00:46 -0400

| | Tech Support Test

Name | Mradul Singh
E-mail | [email-masked]
Phone Number | (+91) 9027864322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri South Delhi 110019
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mobiloitte | Digital Sales and Marketing | 7 March 2022 | unpaid training
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Restart my device: Many problems can be solved simply by restarting the device. It clears the cache and forces the device to re-load the webpage.
- Too make sure that the Internet connection works properly: Try running Network Diagonse.
- Too check whether the site down by a website checker page on the preferred webpage "Down for Everyone or just Me".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn Bluetooth ON: swipe down from the top of your screen and tap on Bluetooth
- Connect: touch and hold the Bluetooth icon, it will show the list of devices just simply click on the installed speakers and the speakers is connected or when its new click on the add device make sure the speakers are on during the connection time for pairing them with the phone
when paired they are ready to use.

What according to you makes you a good candidate for customer service or technical support job?

- Should be confident and must have fluency in his/her communication skills.
- Must have a depth knowledge about the technical services/queries he/she is providing to his/her client.
-Must have problem solving skills.
-Should be professional.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |