Subject: Daily performance summary for LiveSalesman team for Mar 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 47 | 3 | 50
Malek Hosan | 1 | 0 | 0 | 0 | 1
! Hassan Saeed | 0 | 13 | 19 | 7 | 39
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 6 | 15 | 5 | 26
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 6 | 0 | 0 | 6
Rayan Suliman | 0 | 4 | 5 | 2 | 11
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Abdallah Ahemad | 0 | 0 | 11 | 2 | 13
Abdullah Abuthnain | 0 | 0 | 75 | 5 | 80
Abdullah Otaibi | 0 | 0 | 41 | 3 | 44
Doaa Almutawa | 0 | 0 | 68 | 10 | 78
Jaber Almarri | 0 | 0 | 37 | 12 | 49
Khaled Sufian | 0 | 0 | 19 | 5 | 24
Sultan Motawa | 0 | 0 | 87 | 8 | 95
Jok Kuol | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 31 | 424 | 62 | 518

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 163
| Delivery Related | (blank) | 5
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 12
| | Delivery Status | 42
| | Missing items\parts | 1
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 4
Customer Services Total | | | 236
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Offers | 27
| | Payment Methods | 1
| | Using Shukran Points | 1
| Policy Related | Return Policy | 2
| Product Related | (blank) | 2
| | Product Specification | 1
PreSales Total | | | 34
Grand Total | | | 274

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 1 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 7 | 9 | 7 | 3 | 9 | 35
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 19 | 1 | 3 | 5 | 10 | 11 | 49
Naji Shabanh | 9 | 2 | 2 | 0 | 1 | 2 | 16
Malek Hosan | 1 | 2 | 1 | 5 | 4 | 7 | 20
Ali hazzaa | 5 | 0 | 7 | 9 | 17 | 20 | 58
Asma Alotaibi | 6 | 8 | 6 | 8 | 13 | 17 | 58
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohad Kmali | 8 | 8 | 2 | 1 | 1 | 1 | 21
Mohiuddin Lsm | 3 | 1 | 0 | 2 | 0 | 1 | 7
Rayan Suliman | 4 | 1 | 0 | 0 | 0 | 2 | 7
Faisal Abdullah | 10 | 5 | 0 | 1 | 0 | 1 | 17
! Hassan Saeed | 9 | 8 | 1 | 1 | 3 | 0 | 22
Abdallah Ahemad | 0 | 0 | 3 | 0 | 1 | 0 | 4
Jaber Almarri | 16 | 0 | 0 | 3 | 0 | 0 | 19
Abdullah Otaibi | 6 | 1 | 0 | 1 | 0 | 0 | 8
Khaled Sufian | 10 | 2 | 0 | 1 | 0 | 0 | 13
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 15 | 0 | 0 | 0 | 0 | 0 | 15
Abdullah Abuthnain | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 129 | 46 | 34 | 44 | 55 | 73 | 381

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 2 | 0 | 2 | 2 | 3 | 11
Asma Alotaibi | 0 | 0 | 2 | 0 | 0 | 2 | 4
! Hassan Saeed | 7 | 1 | 1 | 0 | 0 | 3 | 12
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ali hazzaa | 1 | 0 | 1 | 2 | 1 | 3 | 8
Doaa Almutawa | 0 | 0 | 1 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 2 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 4 | 8 | 6 | 3 | 15 | 54

Please feel free to reach out for any further clarifications.