Subject: English Language Test - Ritu Rawat
From: Ritu Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 16:04:37 -0400

| | Foreign Language Screening Test

Name | Ritu Rawat    /  (91) 7991443309    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us.

This email is in context of the query raised by you regarding the delay in your order XYZ handbag. We are sorry for the inconvenience faced by you as checked order was shipped the same day when it was placed. As checked with the courier partner they tried to deliver the order but the address as per courier was wrong.

Hope you had a great day
regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting us.

This email is in the reference to the concer raised by you we are sorry the product received is defective. We would like to inform you that you may raise a return/ replacement request from the application it self and need to share some pictures of the product.

Regards
XYZ

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