Subject: Tech Support Candidate - Ajay kumar Muthyala
From: Ajay kumar Muthyala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 12:21:13 -0400

| | Tech Support Test

Name | Ajay kumar Muthyala
E-mail | [email-masked]
Phone Number | (+91) 8801901417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Workafella | Maintenance Engineer | | 21200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will look for error which is displayed on the system and i will would check my internet connection is stable or not and
If it is error with site i should wait for sometime and access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth device by pressing power button it.
2. Open Bluetooth settings on the mobile phone and turn on the Bluetooth.
3. Search for the bluetooth device and pair it.
If the device asks for the pin, enter 0000.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills while interacting to the customers and I have technical skills which would be helpful in it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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