Subject: Tech Support Candidate - akash chaurasia
From: akash chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 07:55:29 -0400

| | Tech Support Test

Name | akash chaurasia
E-mail | [email-masked]
Phone Number | (121009) 8851257465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sirius global ltd | network support engg | in notice period | 27k
Previous Employer 1 | progressive | desktop and network support engg | jan 2021 | 20k
Previous Employer 2 | citec education | test administrator | 2016 | 26k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i check network cable is whether plugged in or not suppose cable is unplugged then i plug in and check again. if the issue is still the same then i go to cmd and ping 8.8.8.8 google dns if ping comes that it means internet is working properly and the issue is from ndtv site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly i switch on a bluetooth device. Then comes in phone menu and select setting option and choose bluetooth option in setting and  switch on the bluetooth and wait for available devices when our device name comes in device list select our device and pair with our phone after pairing now i able to use.
What according to you makes you a good candidate for customer service or technical support job? | Honestly . I possess all the skills and experience that you are looking for. i
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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