Subject: Tech Support Candidate - Ashish Kanholikar
From: Ashish Kanholikar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 07:19:18 -0400

| | Tech Support Test

Name | Ashish Kanholikar
E-mail | [email-masked]
Phone Number | (91) 8983939139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vsynergize Outsourcing pvt ltd. | Sr. Customer care executive | 08-02-2022 | 40000
Previous Employer 1 | Interglobe aviation | Customer service officer | 27-02-2020 | 30000
Previous Employer 2 | Big basket organization | Customer care executive | 05-04-2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if i have entered correct URL, If the URL is correct then I will go ahead and check whether I am connected to an Internet using LAN/WLAN or router, I will also disconnect myself from the network and connect it back, if still the issue persists then will clear cookies and cache, also i will try to use another browser, If still the issue will not be resolved then I will check whether my computer is connected to a valid network/IP using "IPCONFIG" unde command prompt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Go to mobile settings
*Under settings i will go to connected devices
*Will click on Pair a new device to search for a new Bluetooth device.
*Once i find available device will hit on Pair to that particular device.

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in Customer service and Technical support, I have dignified and positive attitude that strengthens me a lot, I see Every problem as an opportunity to improve or showcase my skills, I am patient and calm person, I always give value or importance to customer by listening to them and by giving a correct resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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