Subject: COLO chat audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 21 Mar 2022 03:43:31 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R993524TZ7 (Anish): When a customer says that he wants to cancel an order, it is understood that he is an existing customer and we need to ask about order ID and inform him about how he could reach the support team/e-mail them and if required need to take his details like name, order ID, contact number, email Id and e-mail it to support team and manager as per the KB. 

Chat ID: R982LXRA5R (Anish): Need to show some customer service skills and first apologize/say sorry that the invoice is showing status and then escalate it to support team to look into it and rectify the issue. Rest chat was handled well. 

Chat ID: R982BV6LQN (Anish): Incomplete chat customer left without any response. 

Chat ID: R911UP2AAT (Anish): The customer was not looking for any information in particular so no need to send a response li ke " Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: [ https://www.colocationamerica.com/services | https://www.colocationamerica.com/services ] 

Thanks and Regards 
Amit