Subject: English Language Test - Naina Dhir
From: Naina Dhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 06:17:18 -0400

| | Foreign Language Screening Test

Name | Naina Dhir    /  (+91) 9394400643    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam/ sir
We are very sorry for the incovinence that has arrived. Kindly confirm your correct address so that our delivery partner can reach to you.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mam/ Sir,
We ate very sorry for the problem that you are facing. Please send us the photos of the scratches on your TV Cabinet so that we can take the matter further for the replacement

Thank you

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