Subject: Tech Support Candidate - Shivam Chauhan
From: Shivam Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 05:49:48 -0400

| | Tech Support Test

Name | Shivam Chauhan
E-mail | [email-masked]
Phone Number | (91) 9891010692
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 121 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITS Infosystems Pvt.Ltd | Desktop support Engineer | Today | 18,300
Previous Employer 1 | Sudarshan News Channel | IT Executive | 23 August 2021 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I checked my internet Connection ( Working Or not )
Step 2 :- If I’m not able to open the single URL and other URL open Properly then i will contact my Network team to give permission to my IP address for open that Single URL.

STEP 3:- We have to go to Internet Properties then we have to give a Preferred DNS and Alternate DNS to our System..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- open your mobile phone blutooth..
Step 2:- Power ON the blutooth speaker
Step 3:- The pairing Device is seen in the Mobile phone Blutooth Mode
Step 4:- Selcet the Device Name which you have to paired with your mobile phone
Step:- Once its paired it will connected to your phone.

What according to you makes you a good candidate for customer service or technical support job?

Im very Focused and tried every solution to troubleshoot the issue...
Always learn the new Technologies and apply them in my work..

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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