Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 21 Mar 2022 01:53:42 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R9S0P49XGS (Harsh ): Please provide Covid 19 requirements for Italy which is available on the link:https://jaywaytravel.com/blog/covid-19-info-hub/italy. 
For Croatia, the link is https://jaywaytravel.com/blog/covid-19-info-hub/croatia. Also need to mention although France is included as one of the destinations however Corsica is not mentioned as one of the locations which is covered in France. 

Chat ID: R9V02KODW0 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. 

Chat ID: R932I3QJJG (Harsh ): Chat was handled absolutely well, all customer queries were answered and lead generation details were gathered to arrange cb from travel experts. 

Chat ID: R942H9Y36T (Harsh ): Chat was handled pretty well, all customer queries were answered and lead generation details were gathered to arrange a callback from travel experts. 
name, email p 
No missed/abandoned chats. 

Thanks and Regards 
Amit