Subject: Daily performance summary for LiveSalesman team for Mar 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 0 | 3 | 57 | 5 | 65
Faisal Abdullah | 0 | 0 | 57 | 8 | 65
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 21 | 2 | 24
! Hassan Saeed | 0 | 10 | 11 | 4 | 25
Mohammed Ali | 1 | 2 | 0 | 0 | 3
Syed Ataullah | 0 | 6 | 0 | 2 | 8
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 4 | 0 | 0 | 4
Naji Shabanh | 0 | 1 | 22 | 8 | 31
Abdullah Abuthnain | 0 | 0 | 63 | 5 | 68
Ali Ibraheem | 0 | 0 | 13 | 0 | 13
Doaa Almutawa | 0 | 0 | 60 | 14 | 74
Jaber Almarri | 0 | 0 | 39 | 7 | 46
Khaled Sufian | 0 | 0 | 1 | 2 | 3
Rayan Suliman | 0 | 0 | 15 | 2 | 17
Sultan Motawa | 0 | 0 | 65 | 6 | 71
Grand Total | 2 | 26 | 425 | 65 | 518

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 116
| Delivery Related | (blank) | 9
| | Damage during delivery | 3
| | Delivery Status | 36
| | Missing items\parts | 1
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refunds after Return | 4
Customer Services Total | | | 172
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 8
No Answer Total | | | 10
PreSales | Other Enquiry | (blank) | 1
| | Offers | 30
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 5
| | Product Specification | 9
PreSales Total | | | 49
Grand Total | | | 231

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 1 | 0 | 1 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 11 | 10 | 5 | 4 | 9 | 40
Naji Shabanh | 10 | 4 | 0 | 0 | 0 | 2 | 16
Malek Hosan | 2 | 1 | 2 | 6 | 4 | 5 | 20
Doaa Almutawa | 10 | 0 | 5 | 3 | 10 | 9 | 37
Ali hazzaa | 1 | 2 | 8 | 14 | 13 | 22 | 60
Asma Alotaibi | 7 | 11 | 8 | 6 | 12 | 17 | 61
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohad Kmali | 8 | 7 | 1 | 1 | 1 | 1 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohiuddin Lsm | 6 | 0 | 0 | 2 | 1 | 1 | 10
Rayan Suliman | 5 | 0 | 0 | 0 | 0 | 2 | 7
Faisal Abdullah | 19 | 2 | 0 | 1 | 1 | 0 | 23
! Hassan Saeed | 6 | 10 | 1 | 2 | 3 | 0 | 22
Ali Ibraheem | 1 | 0 | 0 | 0 | 1 | 0 | 2
Abdallah Ahemad | 0 | 3 | 2 | 1 | 0 | 0 | 6
Jaber Almarri | 6 | 1 | 1 | 4 | 0 | 0 | 12
Abdullah Otaibi | 4 | 0 | 0 | 1 | 0 | 0 | 5
Khaled Sufian | 7 | 0 | 1 | 0 | 0 | 0 | 8
Sultan Motawa | 10 | 0 | 0 | 0 | 0 | 0 | 10
Abdullah Abuthnain | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 106 | 52 | 39 | 47 | 51 | 70 | 365

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 4 | 1 | 1 | 4 | 1 | 3 | 14
Asma Alotaibi | 1 | 2 | 2 | 2 | 1 | 1 | 9
! Hassan Saeed | 3 | 1 | 1 | 0 | 0 | 3 | 8
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 2 | 4
Ali hazzaa | 0 | 1 | 1 | 1 | 1 | 3 | 7
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 9 | 6 | 10 | 3 | 14 | 55

Please feel free to reach out for any further clarifications.