Subject: Daily performance summary for LiveSalesman team for Mar 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 3 | 40 | 0 | 2 | 45
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 2 | 15 | 0 | 2 | 19
Malek Hosan | 14 | 0 | 0 | 0 | 0 | 14
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 14 | 0 | 11 | 0 | 2 | 27
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 4 | 62 | 0 | 0 | 66
Ahmed Omer | 0 | 9 | 30 | 0 | 0 | 39
Ankit Kumar | 0 | 0 | 13 | 0 | 4 | 17
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 9 | 15
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 18 | 179 | 0 | 19 | 245

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 24
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 37
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | Other Enquiry | (blank) | 2
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 66
PreSales Total | | | 72
Grand Total | | | 110

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 2 | 4
Mohammed Ali | 8 | 7 | 6 | 3 | 1 | 0 | 25
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 9 | 2 | 0 | 0 | 0 | 16
Jok Kuol | 8 | 4 | 0 | 0 | 0 | 0 | 12
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 22 | 8 | 3 | 2 | 2 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 1 | 3 | 1 | 4 | 14
Ankit Kumar | 0 | 1 | 3 | 1 | 3 | 8 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 2 | 0 | 4 | 8
Waseem Ahemad . Khan | 1 | 0 | 1 | 2 | 0 | 10 | 14
Abu Sufian | 4 | 0 | 3 | 4 | 0 | 11 | 22
Ahmed Omer | 8 | 0 | 0 | 0 | 2 | 6 | 16
Mohammed Ali | 0 | 0 | 0 | 1 | 1 | 4 | 6
Aws Adra | 2 | 2 | 0 | 1 | 0 | 1 | 6
Raghwendra Pratap Singh | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 4 | 0 | 0 | 0 | 0 | 5
Grand Total | 22 | 11 | 8 | 14 | 7 | 48 | 110

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 8 | 1 | 1 | 0 | 1 | 1 | 12
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 3 | 5
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ahmed Omer | 0 | 0 | 0 | 0 | 1 | 0 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 5 | 1 | 0 | 3 | 8 | 30

Please feel free to reach out for any further clarifications.