Subject: Daily performance summary for LiveSalesman team for Mar 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Mar 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 8 | 0 | 1 | 10
Mohad Kmali | 0 | 10 | 34 | 2 | 46
Asma Alotaibi | 0 | 4 | 31 | 12 | 47
Abdullah Otaibi | 0 | 0 | 37 | 4 | 41
Faisal Abdullah | 0 | 0 | 43 | 9 | 52
Mohiuddin Lsm | 0 | 0 | 34 | 7 | 41
Sultan Motawa | 0 | 0 | 38 | 4 | 42
Ali hazzaa | 0 | 0 | 17 | 3 | 20
Malek Hosan | 4 | 0 | 0 | 0 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 18 | 1 | 20
! Hassan Saeed | 0 | 0 | 25 | 4 | 29
Jaber Almarri | 0 | 0 | 27 | 2 | 29
Khaled Sufian | 0 | 0 | 11 | 4 | 15
Naji Shabanh | 0 | 0 | 20 | 3 | 23
Rayan Suliman | 0 | 0 | 18 | 6 | 24
Grand Total | 6 | 25 | 353 | 62 | 446

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 136
| Delivery Related | (blank) | 10
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 11
| | Delivery Status | 17
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
Customer Services Total | | | 198
No Answer | (blank) | (blank) | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 9
| | Product Specification | 13
PreSales Total | | | 28
Grand Total | | | 229

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 1 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 9 | 12 | 9 | 3 | 3 | 8 | 44
Naji Shabanh | 4 | 3 | 0 | 0 | 0 | 2 | 9
Ali hazzaa | 1 | 8 | 9 | 10 | 11 | 21 | 60
Malek Hosan | 2 | 2 | 2 | 5 | 5 | 5 | 21
Doaa Almutawa | 0 | 2 | 5 | 1 | 8 | 9 | 25
Asma Alotaibi | 18 | 8 | 5 | 10 | 7 | 17 | 65
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 5 | 0 | 0 | 2 | 1 | 1 | 9
Rayan Suliman | 7 | 0 | 0 | 0 | 0 | 2 | 9
Faisal Abdullah | 16 | 1 | 0 | 1 | 1 | 0 | 19
! Hassan Saeed | 12 | 2 | 3 | 0 | 3 | 0 | 20
Ali Ibraheem | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 10 | 4 | 0 | 1 | 1 | 0 | 16
Abdallah Ahemad | 1 | 4 | 0 | 1 | 0 | 0 | 6
Jaber Almarri | 4 | 0 | 2 | 3 | 0 | 0 | 9
Abdullah Otaibi | 5 | 0 | 1 | 0 | 0 | 0 | 6
Khaled Sufian | 6 | 0 | 1 | 0 | 0 | 0 | 7
Sultan Motawa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 105 | 46 | 38 | 37 | 41 | 67 | 334

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 4 | 1 | 1 | 2 | 2 | 2 | 12
Asma Alotaibi | 2 | 2 | 4 | 0 | 1 | 2 | 11
! Hassan Saeed | 3 | 1 | 0 | 0 | 1 | 3 | 8
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 2 | 4
Ali hazzaa | 1 | 1 | 2 | 1 | 0 | 3 | 8
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 1 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 9 | 10 | 3 | 4 | 14 | 53

Please feel free to reach out for any further clarifications.