Subject: Daily performance summary for LiveSalesman team for Mar 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Mar 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 8 | 0 | 0 | 13
Aws Adra | 0 | 5 | 30 | 0 | 1 | 36
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 9 | 0 | 0 | 0 | 0 | 9
Amir Aziz | 3 | 0 | 0 | 9 | 0 | 12
Jok Kuol | 5 | 1 | 21 | 0 | 2 | 29
Mohammed Ali | 8 | 1 | 17 | 0 | 2 | 28
Abu Sufian | 0 | 3 | 23 | 0 | 1 | 27
Ahmed Omer | 0 | 5 | 17 | 0 | 0 | 22
Alhamzi Mohammed | 0 | 4 | 29 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 1 | 24 | 0 | 12 | 37
Raghwendra Pratap Singh | 0 | 0 | 13 | 0 | 2 | 15
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 30 | 20 | 182 | 9 | 20 | 261

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 26
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 62
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 13
| | Store Location | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 1
| | Product Specification | 32
PreSales Total | | | 58
Grand Total | | | 122

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2 | 4
Mohammed Ali | 6 | 13 | 1 | 2 | 1 | 0 | 23
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 10 | 3 | 1 | 0 | 0 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 13 | 6 | 0 | 0 | 0 | 0 | 19
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 33 | 22 | 2 | 2 | 2 | 2 | 63

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 0 | 2 | 2 | 6 | 15
Ankit Kumar | 1 | 1 | 2 | 1 | 3 | 8 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 1 | 0 | 4 | 8
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 2 | 7
Waseem Ahemad . Khan | 1 | 0 | 1 | 2 | 0 | 10 | 14
Abu Sufian | 2 | 0 | 4 | 5 | 0 | 11 | 22
Ahmed Omer | 3 | 0 | 0 | 1 | 1 | 4 | 9
Mohammed Ali | 1 | 0 | 0 | 2 | 0 | 4 | 7
Aws Adra | 6 | 1 | 0 | 2 | 0 | 1 | 10
Raghwendra Pratap Singh | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 6 | 8 | 16 | 6 | 50 | 110

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 4 | 2 | 0 | 1 | 0 | 2 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 4 | 0 | 1 | 0 | 0 | 3 | 8
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 1 | 1 | 3
Ahmed Omer | 0 | 0 | 0 | 0 | 1 | 0 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 1 | 2 | 3 | 10 | 31

Please feel free to reach out for any further clarifications.