Subject: Tech Support Candidate - Vineet Singh
From: Vineet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 13:14:34 -0400

| | Tech Support Test

Name | Vineet Singh
E-mail | [email-masked]
Phone Number | (+91) 9005373635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree IT Solutions Pvt Ltd | Support Engineer | | 25000
Previous Employer 1 | Capital IT Solutions | Field Support Engineer | 05/2020 | 15000
Previous Employer 2 | CI Infotech Pvt Ltd | Customer Support Engineer | 12/2016 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the Network. If network is OK. Check the site setting. If it is OK. Check DNS. You can also Ping IP of the address on Cmd prompt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the speaker.
Step 2. Open blutooth in Mobile.
Step 3. Click on pair new device.
Step 4. Select the speaker when shown.
Your device is paired now.

What according to you makes you a good candidate for customer service or technical support job? | My good behaviour to the customers and helping nature makes me special. I can handle worst situation in best way. My clients are always happy with my job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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