Subject: Tech Support Candidate - Ankush Ahuja Ankush
From: Ankush Ahuja Ankush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 11:08:00 -0400

| | Tech Support Test

Name | Ankush Ahuja Ankush
E-mail | [email-masked]
Phone Number | (+91) 8950269427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karnal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Hardware Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A-Z Goods | Manager | 6 | 25k
Previous Employer 1 | VI BPO | Employer | 5 | 10k
Previous Employer 2 | Sysnet | IT Engineer | 5 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Update latest version of browser. Clear all caches in all apps settings. Then open browser and search what have to be search.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth. Paired with Bluetooth Speaker and then be proceed.
What according to you makes you a good candidate for customer service or technical support job? | Listening customers queries carefully and then helps them according to my skill-sets. Give my best and do best for customers satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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