Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 19 Mar 2022 05:24:56 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R86WUN8LVN (Harsh ): Incomplete chat, the customer did not respond after initial responses however the answer to the customer's question was absolutely correct and well searched from the website. 

Chat ID: R86WVNMTKA (Harsh ): Chat was handled absolutely well and all customer questions were answered and lead generation details were gathered to arrange a call from our travel expert. 

Chat ID: R8AXO9PX62 (Harsh ): The customer left the chat without any response. 

Chat ID: R8AXO9RX8B (Harsh ): The same customer as the previous one mentioned above and chat was closed as there was no response from the Customer. 

Chat ID: R8GY332F03 (Jason ): Chat was handled pretty well, all customer questions and queries were answered and lead generation details were gathered to arrange a call from our travel expert. 

Chat ID: R8GYP57YV6 (Jason ): Chat was handled pretty well and as per process guidelines, answered customer's queries and gathered lead generation details to arrange a call from our travel expert. 

Chat ID: R8HYWBIS7H (Harsh ): Chat was handled very well and as per process guidelines, answered customer's questions and gathered lead generation details required however missed to ask about the number of travelers who would be going on the trip? 

Chat ID: R8JY5IKYFH (Harsh ): The customer left the chat after the initial response which was very long however there should be a response something like " Let me quickly go thru the details that you have mentioned, please allow me a minute". 

name, email p 
No missed/abandoned chats. 

Thanks and Regards 
Amit