Subject: Fwd: Arabic Language Test - Haron shehab AL MOQDAM
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Sat, 19 Mar 2022 04:54:37 -0700 (MST)

Hi Maám, 

He gave another test from different name and in that test he was waitlisted. What to do? 

I have attached his previous test here 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, March 19, 2022 3:54:53 PM 
Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM 

Seems ok, offer please 

Sent from my iPhone 

On 19 Mar 2022, at 12:47, Ashish Dabral <[email-masked]> wrote: 

BQ_BEGIN

Regards, 
Ashish Dabral 

From: "Haron shehab AL MOQDAM" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 17, 2022 6:56:26 PM 
Subject: Arabic Language Test - Haron shehab AL MOQDAM 

	
	
			Foreign Language Screening Test 
		
	Name 	Haron shehab AL MOQDAM / (+91) 7893244290 / [email-masked] 
	Whats your first language 	Arabic 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for contacting us, 

We would like to apologize for the inconvenience caused to you. 

We would like to ask you for your complete address with your contact number so that our courier partner will try to deliver your package as soon as possible . 

We look forward to hearing from you. 

Regards, 
Customer service Team. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Thank you for getting in touch with us, 

we would like to apologize for the inconveniences caused to you. 

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again. 

Please allow us sometimes so we can contact concern team and ask them if they can offer replacement or refund your money. 

We are here 24/7 to assist you please feel free to contact us anytime you face any issue. 

Thank you for your corporation and understanding. 

Regards, 
Customer service Team 	

	

BQ_END

Subject: Arabic Language Test - Haron Shehab
From: Haron Shehab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 12:45:39 -0500

| | Foreign Language Screening Test

Name | Haron Shehab    /  (+91) 7893244290    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, we are very happy to communicate with us and give us the opportunity to serve him. We really apologize for the inconvenience caused to you. Regarding the order number 123456789, your order was shipped on ...... from our warehouse with the shipping company ...... The delivery team tried to reach you to deliver the order, but the address given is incorrect. Please give us the correct address to be updated so that the delivery team can From reaching you and delivering the order. If you receive this message, please reply. It was my pleasure serving you. Greetings, Customer Service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, we are very happy to communicate with us and give us the opportunity to serve him. We really apologize for the inconvenience caused to you. Please provide us with a picture of the damaged product in order to be sent to the concerned team in order to arrange an appointment to receive the product and return it to the store, then give you a replacement product or return the amount to you. It was my pleasure serving you. Greetings, Customer Service.

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