Subject: Tech Support Candidate - Syed Hussain Jalali
From: Syed Hussain Jalali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 07:00:45 -0400

| | Tech Support Test

Name | Syed Hussain Jalali
E-mail | [email-masked]
Phone Number | (+91) 7006252916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futuresoft solutions pvt ltd | System engineer | Working | 22400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection and I will delete the cache and cookies. Finally will check the proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of both device and you will get a name of Bluetooth device on phone and simply connect it

What according to you makes you a good candidate for customer service or technical support job?

Troubleshoot problems in less time.
To give full support to user.
Give extra time to resolve problems of user

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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