Subject: Tech Support Candidate - YOGENDER KUMAR KARDAM
From: YOGENDER KUMAR KARDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 06:00:55 -0400

| | Tech Support Test

Name | YOGENDER KUMAR KARDAM
E-mail | [email-masked]
Phone Number | (91) 7011481665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MAYUR VIHAR PHASE-3 DELHI-110096
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
IOT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

THESE  ARE  STEPS TO SOLVE THIS ERROR.
1. THE FIRST EASY STEP IS :-
RESTART THE DEVICE OR SYSTEM -
Many basic problems can be solved simply by
restarting the device. This clears caches, and
forces the device to re-load the program or
web page you may be having issue with, rather
than use something that may be partially
wrong. & before to do restart 0r shut down
device we should save our data to prevent data
lose.
2.  the second step can be this :-
Make Sure the Internet Connection Works.
1.Open browser. In the address bar at
the top, type in Google.com , then push
Enter or Return.
2. Make sure you're able to load Google.com.
Once this loads, make sure you're able to
search. Type something in the Search box,
then select Google Search.
3. Make sure search results load properly.
4. If searching doesn't work, then there's
reason to believe that you're not connected
to the Internet. Fix the connection issue
before proceeding.

3.  Check if the Website is
Down for Everybody or Just Me.
1.Open your preferred browser, and visit  a
website checker page, such as "Down for
Everyone or Just Me".
2.On the site, type in the website address
you're having problems reaching, then then
push Enter or Return.
3. Look at the result from the site, to
determine if the site is down.

HERE IS ANOTHER TRICK TO RESOVLE THIS ERROR

* If you're having trouble with a website, click the padlock icon in the address bar to see if GOOGLE has blocked parts of the page that are not secure. See Mixed content blocking in GOOGLE for details.

1. Try clearing Firefox's cookies and cache.
(i) Click on the menu button
Fx89menuButton to open the menu
panel.
(ii) Click History and select Clear Recent
History….
(iii) In the Time Range to clear: drop-
down,
select Everything.
(iv) Below the drop-down menu, select
both Cookies and Cache. Make sure
other items you want to keep are not
selected.
(v) Click OK.

SO THESE THESE ARE SOME STEPS TO RESOVLE THE WEBSITE OPEN ERROR AND TROUBLESHOOT

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
FIRST TURN ON BLUETOOTH SPEARKER
AND GO TO MOBILE SETTING THEN OPEN
BLUETOOTH & TURN ON BLUETOOTH .

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find
Pair new device, check under "Available
devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device
you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services
you offered.
2 - Effective communication skills.
3 - Patience to listen customer.
4 - Good sense of humor.
5 - Customer Focus Skills.
6 - Attention to Detail Skills.
7 - PRODUCT knowledge .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |