Subject: English Language Test - Rifath Ramzan
From: Rifath Ramzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 04:05:24 -0400

| | Foreign Language Screening Test

Name | Rifath Ramzan    /  (+91) 7051388831    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear sir/mam we tried to reach at your location to deliver your ordered hand bag. Unfortunately our delivery boy is unable to find your location because the address as per the courier was wrong. Kindly check and set your delivery location again. We are at your disposal for any other questions. Have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear Abdul, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust. Our team will be there tomorrow to check and replace it with a new unit.

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