Subject: English Language Test - Tulika Kumari
From: Tulika Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 03:34:28 -0400

| | Foreign Language Screening Test

Name | Tulika Kumari     /  (+91) 9315272697    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ma'am,
Sorry for inconvenience.I want to inform you that the order was shipped by us and handed over the courier company same day when the order was placed.The courier boy tried to deliver the order but we found that your address as per the courier was wrong.
So, please provide your correct address for delivery.

Tulika.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Sorry for inconvenience.I will proceed your request further and your problem will be solved as soon as possible.

Tulika.

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