Subject: Fwd: Arabic Language Test - Haron shehab AL MOQDAM
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Sat, 19 Mar 2022 00:16:56 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Haron shehab AL MOQDAM" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 17, 2022 6:56:26 PM 
Subject: Arabic Language Test - Haron shehab AL MOQDAM 

	
	
			Foreign Language Screening Test 
		Name 	Haron shehab AL MOQDAM / (+91) 7893244290 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for contacting us, 

We would like to apologize for the inconvenience caused to you. 

We would like to ask you for your complete address with your contact number so that our courier partner will try to deliver your package as soon as possible . 

We look forward to hearing from you. 

Regards, 
Customer service Team. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Thank you for getting in touch with us, 

we would like to apologize for the inconveniences caused to you. 

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again. 

Please allow us sometimes so we can contact concern team and ask them if they can offer replacement or refund your money. 

We are here 24/7 to assist you please feel free to contact us anytime you face any issue. 

Thank you for your corporation and understanding. 

Regards, 
Customer service Team