Subject: Tech Support Candidate - Ayushi Solanki
From: Ayushi Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 02:27:36 -0400

| | Tech Support Test

Name | Ayushi Solanki
E-mail | [email-masked]
Phone Number | (201010) 7291829639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat Jr | Concierge Executive | 18th April | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We have to do a hard refresh of the page.
Hard refresh - press Ctrl+Shift+R together
2. Check the Internet connection of the system.
3. Check in the Incognito mode.
4. We have to clear the browsing history.
5. Clear the cache and cookies.
6. Change the browser if still not working.
7. Check the internet time is synced with system time or not.
8. Check that third-party cookie are allowed, if not then we need to allow the browser cookies in browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to put the Bluetooth device in pairing mode by pressing and holding the power button.
In Android
1. Open the settings app.
2. We have to navigate the connected devices and turn on the Bluetooth toggle switch if it's not enabled.
3. We have to select Bluetooth to view the options.
4. Select the pair of a new device to place the Bluetooth device in pairing mode.
5. Then we have to look at the Bluetooth speaker name on the list.
6. Then select the speaker's name to connect to it.
When it is done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

"Customer first" is a mantra for any organisation to succeed in its business.
I basically follow this mantra.
Being responsive with a positive attitude, taking ownership and understanding the customer's issues and providing the best solutions towards the problem before the customer realises would definitely differentiate me from others.
My positive attitude, passion for my work, ability to listen and communicate with others contribute to team efforts, and I feel my previous work experiences proves that.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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