Subject: Tech Support Candidate - Kunal Yadav
From: Kunal Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 02:02:52 -0400

| | Tech Support Test

Name | Kunal Yadav
E-mail | [email-masked]
Phone Number | (761) 7777871473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur, Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite Computer Solution | Associate Support Engineer | 8th April | 34000
Previous Employer 1 | Snapbizz Cloudtech Pvt Ltd | Technical Support Engineer | 12-Dec-2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'm trying to figuring out and doing troubleshooting and the steps are
1- Open a new tab and check to see if we can load another website like google, amazon, etc,,. Trying to open the website
2-Launch another browser, like internet explorer and mozilla firefox and then trying to open. Trying to open the website.
3- Checking internet connection is working fine or not, if not then restart the router then again try to open the website. Trying to open website
4- Open menu of the browser and then cleaning history and then cleaning cache and cookies.
Trying to open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch ON the Bluetooth speaker.
2- Holding the phone and switch on the Bluetooth.
3-Searching available Bluetooth device on the phone.
4-Selecting our Bluetooth speaker device and click on the pairing and connecting.
5-After Pairing the Bluetooth speaker is getting ready to play.

What according to you makes you a good candidate for customer service or technical support job? | We have to really have a heart to serve the customer service or technical service. Making them feel you are willing, sincere and supportive .Being polite, Good lister and professional at all time as well as connecting to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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