Subject: Tech Support Candidate - Sandeep Sisodiya
From: Sandeep Sisodiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 01:52:17 -0400

| | Tech Support Test

Name | Sandeep Sisodiya
E-mail | [email-masked]
Phone Number | (91) 9131568988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lupin farma | Desktop support Engineer | Na | 20600
Previous Employer 1 | Sysnet | Desktop support Engineer | Na | 16200
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I try to reload the site if the site is not reloaded, then I clear browser history and run network diagnostic and if I am in Domain then I also check firewall and proxy settings and I restart the browser. If the problem continues, then I go with different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in my phone and also in speaker after that i  search speaker in my  phone and select speaker in available device list, then pair speaker and my phone.
What according to you makes you a good candidate for customer service or technical support job? | I am already working as a Desktop Support Engineer and provide technical support to user by remote i have good knowledge of computer software and hardware and also i have customer handling skills.acording to my skills i am a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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