Subject: Daily performance summary for LiveSalesman team for Mar 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 3 | 14 | 2 | 19
Mohad Kmali | 0 | 8 | 21 | 5 | 34
Hasan Nour | 0 | 6 | 0 | 1 | 7
Ali hazzaa | 0 | 0 | 10 | 1 | 11
Malek Hosan | 1 | 1 | 3 | 0 | 5
! Hassan Saeed | 0 | 6 | 2 | 3 | 11
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 9 | 3 | 13
Naji Shabanh | 0 | 2 | 5 | 0 | 7
Abdullah Otaibi | 0 | 0 | 26 | 2 | 28
Faisal Abdullah | 0 | 0 | 43 | 9 | 52
Jaber Almarri | 0 | 0 | 18 | 2 | 20
Khaled Sufian | 0 | 0 | 5 | 2 | 7
Rayan Suliman | 0 | 0 | 15 | 3 | 18
Sultan Motawa | 0 | 0 | 16 | 4 | 20
Grand Total | 1 | 28 | 187 | 37 | 253

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | (blank) | 11
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 8
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 96
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 5
| | Product Specification | 6
PreSales Total | | | 13
Grand Total | | | 111

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 1 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 12 | 5 | 4 | 2 | 7 | 37
Malek Hosan | 3 | 3 | 4 | 3 | 4 | 7 | 24
Naji Shabanh | 9 | 0 | 2 | 0 | 0 | 4 | 15
Ali hazzaa | 3 | 10 | 9 | 17 | 8 | 24 | 71
Doaa Almutawa | 0 | 4 | 3 | 5 | 8 | 6 | 26
Asma Alotaibi | 15 | 8 | 6 | 16 | 7 | 21 | 73
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 6 | 0 | 2 | 0 | 1 | 1 | 10
Rayan Suliman | 3 | 0 | 0 | 0 | 0 | 2 | 5
Faisal Abdullah | 11 | 0 | 0 | 1 | 1 | 0 | 13
! Hassan Saeed | 12 | 1 | 2 | 2 | 1 | 0 | 18
Ali Ibraheem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 13 | 2 | 0 | 1 | 0 | 0 | 16
Abdallah Ahemad | 3 | 2 | 0 | 1 | 0 | 0 | 6
Jaber Almarri | 5 | 1 | 4 | 0 | 0 | 0 | 10
Abdullah Otaibi | 1 | 0 | 1 | 0 | 0 | 0 | 2
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 94 | 44 | 39 | 50 | 33 | 74 | 334

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 3 | 2 | 1 | 3 | 1 | 2 | 12
Asma Alotaibi | 5 | 1 | 1 | 0 | 1 | 2 | 10
! Hassan Saeed | 6 | 1 | 0 | 1 | 0 | 3 | 11
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 2 | 4
Ali hazzaa | 1 | 3 | 1 | 1 | 0 | 3 | 9
Doaa Almutawa | 1 | 0 | 1 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 8 | 7 | 5 | 2 | 14 | 55

Please feel free to reach out for any further clarifications.