Subject: Daily performance summary for LiveSalesman team for Mar 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Mar 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 5 | 0 | 0 | 6
! Hassan Saeed | 0 | 4 | 7 | 10 | 21
Mohad Kmali | 0 | 7 | 43 | 11 | 61
Abdallah Ahemad | 0 | 0 | 19 | 4 | 23
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 7 | 1 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 5 | 18 | 5 | 28
Thikra Alhazazi | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 73 | 9 | 82
Faisal Abdullah | 0 | 0 | 44 | 6 | 50
Jaber Almarri | 0 | 0 | 22 | 13 | 35
Mohiuddin Lsm | 0 | 0 | 28 | 5 | 33
Naji Shabanh | 0 | 0 | 21 | 7 | 28
Rayan Suliman | 0 | 0 | 15 | 2 | 17
Grand Total | 1 | 24 | 297 | 73 | 395

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 10
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 13
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 6
Customer Services Total | | | 68
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 6
| | Product Specification | 9
PreSales Total | | | 18
Grand Total | | | 87

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 1 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 17 | 16 | 13 | 21 | 9 | 20 | 96
Hasan Nour | 7 | 3 | 0 | 6 | 1 | 7 | 24
Ali hazzaa | 12 | 10 | 4 | 16 | 10 | 22 | 74
Malek Hosan | 2 | 2 | 2 | 3 | 3 | 8 | 20
Naji Shabanh | 11 | 0 | 2 | 0 | 0 | 5 | 18
Doaa Almutawa | 7 | 9 | 0 | 9 | 6 | 6 | 37
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 5 | 0 | 2 | 1 | 0 | 2 | 10
Rayan Suliman | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 1 | 2
Faisal Abdullah | 7 | 1 | 2 | 0 | 1 | 0 | 11
! Hassan Saeed | 8 | 3 | 0 | 2 | 1 | 0 | 14
Ali Ibraheem | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohad Kmali | 16 | 0 | 0 | 2 | 0 | 0 | 18
Abdallah Ahemad | 8 | 3 | 0 | 1 | 0 | 0 | 12
Jaber Almarri | 9 | 2 | 3 | 0 | 0 | 0 | 14
Abdullah Otaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 0 | 2 | 0 | 0 | 0 | 0 | 2
Abdullah Abuthnain | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 123 | 53 | 28 | 62 | 31 | 76 | 373

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 1 | 1 | 3
Asma Alotaibi | 5 | 1 | 1 | 0 | 2 | 1 | 10
! Hassan Saeed | 3 | 0 | 0 | 1 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 4 | 4
Ali hazzaa | 2 | 2 | 0 | 2 | 0 | 2 | 8
Doaa Almutawa | 3 | 1 | 0 | 0 | 1 | 1 | 6
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 2 | 2 | 0 | 3 | 0 | 1 | 8
Hamza.abuazzam Nouri Abuazzam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 9 | 1 | 6 | 4 | 13 | 56

Please feel free to reach out for any further clarifications.