Subject: Daily performance summary for LiveSalesman team for Mar 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Mar 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 28 | 0 | 0 | 36
Raghwendra Pratap Singh | 0 | 1 | 6 | 0 | 0 | 7
Hasan Nour | 14 | 0 | 0 | 0 | 0 | 14
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 8 | 20 | 0 | 7 | 37
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 24 | 0 | 27
Ankit Kumar | 8 | 1 | 15 | 0 | 16 | 40
Abu Sufian | 0 | 5 | 39 | 0 | 0 | 44
Alhamzi Mohammed | 0 | 3 | 24 | 0 | 0 | 27
Aws Adra | 0 | 7 | 46 | 0 | 0 | 53
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Thikra Alhazazi | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 11 | 11
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 34 | 26 | 178 | 24 | 34 | 296

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 26
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 46
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Availability | 12
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 69
PreSales Total | | | 99
Grand Total | | | 151

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 2 | 5
Mohammed Ali | 13 | 2 | 2 | 0 | 1 | 0 | 18
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 0 | 0 | 0 | 0 | 13
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 4 | 2 | 1 | 1 | 2 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 0 | 1 | 3 | 2 | 8 | 19
Ahmed Omer | 1 | 0 | 0 | 3 | 3 | 7 | 14
Ankit Kumar | 4 | 2 | 0 | 2 | 3 | 11 | 22
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 4 | 9
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 2 | 6
Waseem Ahemad . Khan | 1 | 1 | 1 | 3 | 0 | 11 | 17
Abu Sufian | 8 | 5 | 4 | 1 | 2 | 10 | 30
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 4 | 6
Raghwendra Pratap Singh | 3 | 0 | 1 | 0 | 0 | 1 | 5
Aws Adra | 4 | 0 | 3 | 0 | 1 | 0 | 8
Grand Total | 34 | 10 | 10 | 13 | 11 | 58 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 1 | 0 | 2 | 5
Waseem Ahemad . Khan | 5 | 0 | 0 | 1 | 0 | 2 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 5 | 1 | 0 | 0 | 0 | 3 | 9
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 1 | 1 | 3
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 9 | 0 | 1 | 1 | 0 | 0 | 11
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 2 | 1 | 5 | 1 | 10 | 42

Please feel free to reach out for any further clarifications.