Subject: Tech Support Candidate - Ashish Pandey
From: Ashish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 08:46:00 -0400

| | Tech Support Test

Name | Ashish Pandey
E-mail | [email-masked]
Phone Number | (+91) 7905534249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R Cube Solution | Technical Support Engineer | Still Working | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can apply few below methods:-
1.Check internet connection
2. Restart your PC.
3.Change extension.
4. Change DNS Server.
5.Delet Cache Hisory

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Just  I will ON speaker's Bluetooth.
2.then I will ON Mobile's Bluetooth.
3.In mobile in Bluetooth section just click on new pair there will be show the name speaker Bluetooth and then connect it.

What according to you makes you a good candidate for customer service or technical support job?

My current job has learnt to me How to tackle with the customer.
2.I have one year experience in technical support. My experience ,my knowledge and my skill best match for you job profile.
3. I am dynamic person who can learn any thing that can be a good employee for the company.
4.I am that kind of person who always try to involve my self in every kind of activity of Company.
5. I am very positive, stay calm and sincere person in every kind of situation.
6.I have adoption ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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