Subject: Tech Support Candidate - Pushpank Kaushik
From: Pushpank Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 04:05:12 -0400

| | Tech Support Test

Name | Pushpank Kaushik
E-mail | [email-masked]
Phone Number | (+91) 8802330302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NCR ( Ghaziabad)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Bitlocker

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zones connecting business technology | Technical specialist | Na | 41000
Previous Employer 1 | Columbus | Associate operations engineer | May 2020 | Na
Previous Employer 2 | TCS | Operaions executive | Jan 2016 | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Look out for the error first, if it is page not found error 404, we need to find the correct address and else we look into the firewall/network. Depending on the error cods and procide as per the error page that is displayed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Charge the speaker
Turn on the speaker
Long press power button for the pairing
After that open the bluetooth on the phone and search the bluetooth speaker with the name and click on connect, some time it is said for entering the code if required.

What according to you makes you a good candidate for customer service or technical support job?

In depth technical knowledge.

There are following things which can we use
I.e, communication skill

Quick response, we identified customer nees & wants, keep always smiling, attitude, given proper to the point answer, always work positive, time managemnet, flexible, organize work.

Ability to work with end user on different platform I am chat with simultaniously.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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