Subject: Tech Support Candidate - Nihar Namita Prasad
From: Nihar Namita Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 03:10:37 -0400

| | Tech Support Test

Name | Nihar Namita Prasad
E-mail | [email-masked]
Phone Number | (+91) 6206978809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PATNA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bombinate Technology Pvt Ltd | Test Engineer | 31/3/ 2021 | 22500
Previous Employer 1 | Lemon Learn Devices Pvt Ltd | Technical Support Engineer | 31/12/2015 | 32500
Previous Employer 2 | iYogi Technical Services | Technical Specialist | 30/11/2013 | 27500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to find the error when launching of a webpage and understand if there is a problem with the website or web browser or internet is not working. The first step would be to look at the error message which we get on the screen when we we try to open the webpage, Second step would be to check if the computer has a proper internet connection. Third step would be to check if there is an antivirus installed on the computer and has a Firewall policy which is blocking the particular website. The last step would be to check if the system is in a work environment and has a group policy implemented by a network administrator and asking to allow the particular website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The first step is to turn on the bluetooth speaker and enable the Bluetooth on it, second step is to turn on the Bluetooth on mobile phone and search for the bluetooth device. The last step is to pair the Bluetooth device with the mobile phone with the unique device name.
What according to you makes you a good candidate for customer service or technical support job? | I have done my graduation in Computer Science electronics and mathematics and I have passion for technology and gadgets. I frequently read articles related to technology gadgets on internet and I have subscribe to couple of magazines for the same. Lash but not least I have more than 3 year of experience into International Voice technical support where I have dealt with troubleshooting and escalations of customer issues related to Windows internet Peripheral device like printer and software like  anti-virus, etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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