Subject: Tech Support Candidate - Harshit Rathi
From: Harshit Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 01:33:47 -0400

| | Tech Support Test

Name | Harshit Rathi
E-mail | [email-masked]
Phone Number | (+91) 9412639372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Model Town III
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UPSRTC | System Administrator | Notice Period | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will find what causes the error. There are many errors that can lead not to open website like your network is not configured properly, date and time of your computer not set properly. First of I will diagnose the network by going in control panel and troubleshoot the network adapter from there and sets the computer clock correctly. Sometimes there is also error in website like website server not responding properly of SSL expired errors are common. We have to take action according to error which we received.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect speaker to power.
Open settings in mobile phone.
Select Network/Connectivity
Select Bluetooth
Switch on bluetooth
The bluetooth search will search the nearby active bluetooth devices.
Select your bluetooth speaker name that appear in search result.

What according to you makes you a good candidate for customer service or technical support job? | I had 3 years of exerience in technical support. I worked in Govt. organisation for about 3 years as System Administrator. My job role is to take care of every technical query of software or hardware. So that makes me suitable for that job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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