Subject: Daily performance summary for LiveSalesman team for Mar 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 38 | 4 | 48
Asma Alotaibi | 0 | 4 | 25 | 2 | 31
Abdallah Ahemad | 0 | 0 | 50 | 5 | 55
Abdullah Otaibi | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 2 | 0 | 2
Doaa Almutawa | 0 | 6 | 43 | 12 | 61
Ali hazzaa | 0 | 5 | 22 | 4 | 31
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 26 | 3 | 30
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 1 | 9 | 2 | 12
Syed Ataullah | 0 | 9 | 0 | 0 | 9
Thikra Alhazazi | 0 | 2 | 0 | 0 | 2
Abdullah Abuthnain | 0 | 0 | 50 | 7 | 57
Faisal Abdullah | 0 | 0 | 48 | 2 | 50
Naji Shabanh | 0 | 0 | 13 | 7 | 20
Grand Total | 0 | 36 | 327 | 48 | 411

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 40
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 9
| | Delivery Status | 23
| | Missing items\parts | 1
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 92
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 8
No Answer Total | | | 12
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 24
| Product Related | Product Specification | 3
PreSales Total | | | 35
Grand Total | | | 139

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 6 | 2 | 9 | 19
Ali hazzaa | 7 | 3 | 7 | 10 | 7 | 19 | 53
Naji Shabanh | 8 | 3 | 0 | 0 | 2 | 3 | 16
Malek Hosan | 6 | 9 | 3 | 5 | 3 | 9 | 35
Doaa Almutawa | 24 | 8 | 1 | 17 | 9 | 8 | 67
Asma Alotaibi | 15 | 9 | 7 | 15 | 4 | 12 | 62
Jaber Almarri | 2 | 4 | 0 | 0 | 0 | 1 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 3 | 5 | 2 | 1 | 2 | 6 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 2 | 3
Faisal Abdullah | 3 | 1 | 3 | 0 | 1 | 0 | 8
! Hassan Saeed | 0 | 0 | 0 | 3 | 0 | 0 | 3
Ali Ibraheem | 6 | 1 | 0 | 1 | 0 | 0 | 8
Mohad Kmali | 6 | 0 | 0 | 1 | 0 | 0 | 7
Abdallah Ahemad | 16 | 1 | 1 | 1 | 0 | 0 | 19
Abdullah Abuthnain | 7 | 2 | 0 | 0 | 0 | 0 | 9
Abdullah Otaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 3 | 1 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 111 | 49 | 24 | 60 | 30 | 71 | 345

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 2 | 2 | 0 | 2 | 7
Mohiuddin Lsm | 7 | 0 | 1 | 1 | 0 | 2 | 11
Asma Alotaibi | 1 | 3 | 0 | 0 | 2 | 1 | 7
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 4 | 6
Doaa Almutawa | 3 | 2 | 0 | 1 | 1 | 3 | 10
Ali hazzaa | 3 | 1 | 0 | 1 | 0 | 1 | 6
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 3 | 1 | 0 | 0 | 0 | 0 | 4
Rayan Suliman | 1 | 2 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 10 | 3 | 6 | 5 | 13 | 67

Please feel free to reach out for any further clarifications.