Subject: Daily performance summary for LiveSalesman team for Mar 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 09:02:05 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 4 | 42 | 0 | 5 | 51
Aws Adra | 0 | 1 | 5 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 8 | 2 | 22 | 0 | 2 | 34
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 0 | 5 | 0 | 9 | 20
Amir Aziz | 4 | 0 | 0 | 10 | 0 | 14
Mohammed Ali | 24 | 1 | 15 | 0 | 7 | 47
Abu Sufian | 0 | 6 | 54 | 0 | 0 | 60
Ahmed Omer | 0 | 4 | 24 | 0 | 5 | 33
Ankit Kumar | 0 | 2 | 15 | 0 | 2 | 19
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 0 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Thikra Alhazazi | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 42 | 20 | 184 | 10 | 31 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 35
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Refunds after Return | 1
Customer Services Total | | | 43
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 4
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 75
PreSales Total | | | 86
Grand Total | | | 131

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mohammed Ali | 13 | 2 | 0 | 1 | 0 | 0 | 16
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 23 | 2 | 0 | 2 | 1 | 2 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 4 | 2 | 3 | 8 | 21
Ahmed Omer | 3 | 0 | 0 | 4 | 2 | 8 | 17
Ankit Kumar | 8 | 1 | 1 | 1 | 2 | 10 | 23
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 1 | 0 | 0 | 4 | 10
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 2 | 1 | 5 | 0 | 1 | 10 | 19
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 5 | 7
Abu Sufian | 12 | 6 | 1 | 2 | 0 | 11 | 32
Raghwendra Pratap Singh | 3 | 0 | 1 | 0 | 1 | 0 | 5
Aws Adra | 2 | 3 | 0 | 0 | 1 | 0 | 6
Grand Total | 39 | 13 | 13 | 9 | 10 | 57 | 141

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 1 | 0 | 0 | 0 | 2 | 5
Waseem Ahemad . Khan | 3 | 0 | 0 | 1 | 0 | 2 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 4 | 5
Jok Kuol | 10 | 0 | 0 | 0 | 0 | 3 | 13
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 1 | 1 | 3
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ahmed Omer | 1 | 0 | 1 | 1 | 0 | 0 | 3
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 1 | 1 | 3 | 1 | 13 | 43

Please feel free to reach out for any further clarifications.