Subject: Tech Support Candidate - Pratik Jaiswal
From: Pratik Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 13:46:19 -0400

| | Tech Support Test

Name | Pratik Jaiswal
E-mail | [email-masked]
Phone Number | (91) 9654292921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rjil | Coordinator | Na | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the type of error

1. If the computer is connected to a network or not.
2. If No, then there could be a problem with the router setting and we will reconfigure the router.
3. Then after We will check the ethernet cable
4. Then we will be Enabling the proxy setting.
5. Then we will check the DNS and enter the DNS IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the Bluetooth speakers and then turn ON your bluetooth over the phone.
We will be getting list of Bluetooth devices
Select or Tap on your Bluetooth speakers name
And your Bluetooth device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I keep on trying to resolve the issues until it's  resolve with patients & politeness with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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