Subject: Tech Support Candidate - Shivani Goswami
From: Shivani Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 13:17:10 -0400

| | Tech Support Test

Name | Shivani Goswami
E-mail | [email-masked]
Phone Number | (877) 0194939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tikamgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Speakers & Audio
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device- Many basic problems can be solved simply by restarting your device. this clears caches, and forces the device to re-load the program or web page you may be having issue.

2.Make Sure the Internet Connection Works- A. Open your browser in the address bar at the top, type google then push and enter.

3. Check if the Website is Down for Everyday or just me- its good idea to test if the site you are trying to access is down for everyone, or just you. and type website name (www.ndtv.com).
On the, type in the website address you are having problems reaching, then push enter.
look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off- A. Swipe down from top of the screen.
B. tap Bluetooth.
1. Pair a Bluetooth accessary- A. Swipe down from the top of the screen.
B. Touch and hold Bluetooth.
C. Tap Pair new device- If don't find Pair device. check under "Available device" or tap more.
D. Tap the name of the Bluetooth device you want to pair with your device.

2. Connect- A. Swipe down from the top of the sccreen.
B. Make sure Bluetooth is turned on.
C. Touch and hold Bluetooth.
D. When your phone and the Bluetooth device are connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Easy internal communication and collaboration.
2.Easy to use interface.
3.Multi language support.
4.Automate tasks and actions.
5.Self service management system.
6.Remote customer service.
7.Support on social media.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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