Subject: Tech Support Candidate - Tarun Srivastava
From: Tarun Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 12:57:21 -0400

| | Tech Support Test

Name | Tarun Srivastava
E-mail | [email-masked]
Phone Number | (+91) 7011034598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oyster Bath Concept pvt Ltd | Electronics Engineer | 30 days after resignation | 19440
Previous Employer 1 | Vivo India mobile pvt ltd | Quality Engineer | 1 February 2021 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will refresh the page if it is still not working then i will check the network connection if the connection is break I will reconnect my device with the internet by clicking on the WiFi through which it is connected and after that I will click on connect once my device is connected to the internet after that I will search the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device .

What according to you makes you a good candidate for customer service or technical support job?

Candidate should be techanically sound , he/she should be polite with his/her words while dealing with the customer .
He/she should able to work in a team environment.
Polite towards their colleagues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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