Subject: Tech Support Candidate - Syed Hussain Jalali
From: Syed Hussain Jalali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 12:36:35 -0400

| | Tech Support Test

Name | Syed Hussain Jalali
E-mail | [email-masked]
Phone Number | (0194) 7006252916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futuresoft solutions | System engineer | Na | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection and if it still not works then I will clear the cache and and delete cookies in browser settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of phone and speaker then the name of speaker will display on phone. Click on that to get connected
What according to you makes you a good candidate for customer service or technical support job? | One should be Confidant and having technical skills. One should resolve any issues within less time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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