Subject: Tech Support Candidate - ashish purohit
From: ashish purohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 12:35:16 -0400

| | Tech Support Test

Name | ashish purohit
E-mail | [email-masked]
Phone Number | (+91) 9650740281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech PVT ltd | desktop support engineer | 28 march 2022 | 31000
Previous Employer 1 | elegent network pvt ltd | desktop support engineer | 24 july 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many problems can resolved by restart the device. As it clears caches and forces the device to reload the program or web page we may be having issue with .
If it not resolved by restart then we open browser and try to search anything on google , if page page does not load then it must be issue with our internet , we will check other devices are working fine with same network or not , it not working on other devices then we will report to network team , if network working fine on other devices then we have to check network drivers and antivirus which blocking the internet .
Also sometimes site is also down so we will check same site on other devices .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

press power button of bluetooth speaker and keep it on .
then open bluetooth settings in your mobile , keep it on and search for devices , you will see your speaker name in that list , click on that , then it will ask for pair click on ok , then mobile will connect to speaker.

What according to you makes you a good candidate for customer service or technical support job?

As i have previous experience to handle customer with patience to resolve there query and issue with good technical troubleshooting .
Also familiar with IT infra which team to for concern issue .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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