Subject: Amazon Support- Alignment meeting
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 16 Mar 2022 11:48:51 +0000

Hi everyone,

Let's review the tasks below to ensure we are not behind the schedule:

Task
Description
Responsible
Timeframe

Support page
Create Support page for German, French and English
Saurabh
18-March
Creating sections in the 3 languages
Ashish/Josephine
18-March
Creating Knowledge content in the 3 languages
Josephine
18-March
Link the knowledge documents to Dsea webpage
Josephine
25-March
Upload Knowledge content on the Support page in the 3 languages
Josephine
25-March
Webform
Implementation
Saurabh
25-March
Chat
Implementation
Saurabh
25-March
Zendesk form
Implementation
Ashish
25-March
Zendesk Macros
Decide how to isolate Dsea macros from EPOS ones
Heta/Sara/Saurabh
18-March
Decide if we can solely use Knowledge Capture feature instead of Macros for Dsea support
Heta/Sara/Saurabh
18-March
Implement the Macros/Knowledge articles for Knowledge Capture use
Ashish
18-March
CSAT exclusion
Exclude Dsea tickets from receiving CSAT survey
Ashish
25-March
Zendesk Views
Decide who to work on Dsea cases
Heta/Pritish
18-March
Decide on the procedure of handling Dsea products
Heta/Pritish
18-March
Create Views for Dsea products
Ashish
25-March
Push the view to Dsea team
Ashish
25-March
Zendesk Email template
Design Dsea email template ( Dsea Logo)
Saurabh
25-March

Implement the Auto Reply and Email template
Saurabh
25-March

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