Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 16 Mar 2022 03:23:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R8QSQTZHR0 (Jason ): Chat was handled pretty well, all customer questions and queries were answered and followed process guidelines. 

Chat ID: R8RSBWLA63 (Harsh ): Chat was handled absolutely well and as per process guidelines and all customer queries were answered in time. 

Chat ID: R8ST70ZF4Z (Jason ): Incomplete chat, customer left the chat before answering all lead generation questions. 

Chat ID: R8UTNDZ74H (Harsh ): Incomplete chat, the customer left the chat after the initial response and did not answer any lead generation questions. 

Chat ID: R8RSBWLA63 (Harsh ): Same customer, Chat was handled perfectly well and as per process guidelines, all customer questions were answered and lead generation details were gathered to arrange a callback by our travel expert. 

name, email p 
No missed/abandoned chats. 

Thanks and Regards 
Amit