Subject: Daily Report - 14-15 March 2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Wed, 16 Mar 2022 01:08:19 -0700 (MST)

Hi All, 

PFB the daily report for the last 2 days. 

14-15 March 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	2 	41 	43 	78 	42 	33 	16 	17 	1 	0:16:00 	128 	00:24:04 	05:58:19 	01:09:44 	00:00:46 	01:39:26 	09:12:19 	P 	4.40 	10 	224 	9 	215 	0 	0 	0 
Bharat Bhattacharya 	0 	8 	42 	50 	70 	32 	20 	26 	1 	5 	0:18:00 	121 	00:29:46 	05:39:18 	01:37:13 	00:00:00 	01:19:45 	09:06:02 	P 	3.75 	12 
Shivangi Bhattacharya 	0 	7 	50 	57 	94 	28 	26 	28 	10 	2 	0:16:00 	150 	00:42:13 	06:36:04 	01:03:12 	00:03:21 	02:01:02 	10:25:52 	P 	4.00 	9 
Grace Boussi 	0 	24 	33 	57 	58 	27 	21 	27 	1 	3 	0:29:00 	109 	01:06:27 	03:42:32 	02:18:48 	00:00:05 	02:00:25 	09:08:17 	P 	3.90 	10 
Denisa Magda 	0 	15 	10 	25 	41 	14 	8 	12 	2 			61 	00:16:48 	02:53:38 	01:31:17 	00:00:00 	00:31:55 	05:13:38 	P 	4.62 	13 
Ismael Zakaria 	0 	25 	29 	54 	35 	19 	16 	10 	3 	4 	0:04:00 	65 							A 	4.67 	18 
Rosette Modiri 					60 	26 	19 	8 	6 	3 	0:12:00 	90 	00:17:35 	02:01:35 	05:23:01 	00:00:00 	01:15:16 	08:57:27 	P 	4.25 	8 
Adelina Paula Bartes 	0 	8 	28 	36 	51 	22 	14 	36 	11 	2 	0:18:00 	103 	02:17:14 	03:04:21 	02:13:09 	00:00:05 	01:50:28 	09:25:17 	P 	4.88 	8 
Sebastian Coldea 	0 	11 	35 	46 	64 	21 	19 	8 	7 	3 	0:17:00 	94 	00:49:23 	04:22:15 	02:15:39 	00:00:00 	01:30:00 	08:57:17 	P 	4.11 	9 
Sven Thiele 	0 	22 	24 	46 	40 	18 	13 	19 	5 			72 	00:33:45 	05:19:14 	01:43:02 	00:00:00 	01:54:51 	09:30:52 	P 	4.80 	10 
Ritesh Kumar 	0 	20 	32 	52 	57 	14 	7 	13 	1 	4 	0:08:00 	81 	01:38:47 	06:17:54 	00:40:45 	00:00:00 	00:48:18 	09:25:44 	P 	4.18 	11 
AJ Hurry 	0 	5 	45 	50 	80 	25 	16 	18 	3 	7 	0:11:00 	121 	01:57:08 	04:59:09 	02:16:22 	00:00:00 	01:10:46 	10:23:25 	P 	4.88 	8 
Pravesh Singh 	0 	7 	29 	36 	50 	32 	18 	21 	2 	11 	0:11:00 	100 	00:44:30 	04:58:23 	00:47:48 	00:00:00 	02:23:41 	08:54:22 	P 	4.56 	9 
Jeet Behera 	0 	14 	26 	40 	31 	4 	0 	4 	1 			35 	00:30:48 	00:00:00 	06:54:35 	00:00:00 	00:07:51 	07:33:14 	P 	4.00 	2 
Tiantian Xiang 	0 	4 	31 	35 	27 	0 	0 	1 	1 			28 	00:01:09 	00:00:00 	08:46:50 	00:00:00 	00:01:26 	08:49:25 	P 	4.33 	3 
Aparna Jain 	0 	61 	211 	272 	188 	174 	0 	8 	2 			196 	00:06:46 	00:00:00 	06:31:48 	00:00:00 	00:06:49 	06:45:23 	P 	4.56 	61 
Daniele Castiglioni 	11 	92 	224 	327 	86 	40 						86 							P 	4.50 	34 

Regards, 
Pritish Nandi