Subject: Fwd: English Language Test - Maqsood Ahmad
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 16 Mar 2022 01:01:40 -0700 (MST)

Hi Ma'am, 

He is shortlisted for AR 

Regards, 
Ashish Dabral 

From: "Maqsood Ahmad" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, March 16, 2022 12:07:16 AM 
Subject: English Language Test - Maqsood Ahmad 

	
	
			Foreign Language Screening Test 
		Name 	Maqsood Ahmad / (110025) 9670062301 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Thank you for contacting us ! 
We sincerely apologize for the inconvenience ! 
We regret to inform you that your order has been returned to stock. We were informed by the delivery team that they tried several times to deliver your order, but for the wrong address it was not possible to deliver. 
Please, book an order again with the correct address, and we assure you that such an experience will not be repeated in the future. 

Greetings! 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Please accept our apologies for the inconvenience you had ! 

We would like to inform you that you can replace the TV in our store - and you can also return the TV via our website - and our delivery representative will contact you to return the TV and the amount will be refunded as soon as possible in your bank account - 

We assure you that such an experience will not be repeated in the future. 
Thank you !