Subject: Fwd: Arabic Language Test - Mohammed Ezaldien
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 16 Mar 2022 00:55:10 -0700 (MST)

Hi Ma'am, 

He is shortlisted for AR. 

Regards, 
Ashish Dabral 

From: "Mohammed Ezaldien" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 15, 2022 8:17:38 PM 
Subject: Arabic Language Test - Mohammed Ezaldien 

	
	
			Foreign Language Screening Test 
		Name 	Mohammed Ezaldien / (110018) 7842462177 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 

We thank you for feedback with us 

We truly sorry for inconvenience that you have got , we are completely disappointed to hear from our dearest customer that you had bad experience service ,we are completely aware and understand about what you feeling , we hopefully request to accept our sincerest apologies and we will do our best to solve the issue . 

We can see in our system that your order got delayed cause of wrong address and courier team couldn't deliver the order due to wrong address 

Kindly provide us your full information and address so we can update the information to courier team 
Onec the information updated our courier team will contact you and delivery your order as soon as possible 

We apologise to you again 

We look forward to having the opportunity to better your experience with us in the future 

Regards 
Customer service babeshop 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer 

We have got your email and thank you for sharing your feedback with us 

We completely apologies for mistake that our team did and we hopefully accept our sincerest apologies. 

We would like to assure that we have already sent your complain to our concern team and our team are doing their best to replace the item (***) in your order (****) as soon as possible and our team will contact you with 48 hours . 

We apologise to you again, and we have token this message to our team to prevent like this similar issue 

We look forward to having the opportunity to better your experience with us in the future 

Regards 
Customer service 
Homebox