Subject: Daily performance summary for LiveSalesman team for Mar 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 46 | 10 | 56
Abdullah Otaibi | 0 | 1 | 32 | 4 | 37
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 22 | 12 | 4 | 38
Ali hazzaa | 0 | 2 | 25 | 5 | 32
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 0 | 6 | 0 | 0 | 6
Sultan Motawa | 0 | 1 | 35 | 3 | 39
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 70 | 10 | 80
Ali Ibraheem | 0 | 0 | 19 | 5 | 24
Asma Alotaibi | 0 | 0 | 55 | 5 | 60
Doaa Almutawa | 0 | 0 | 57 | 14 | 71
Khaled Sufian | 0 | 0 | 12 | 3 | 15
Mohad Kmali | 0 | 1 | 20 | 6 | 27
Grand Total | 0 | 39 | 383 | 69 | 491

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 108
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 8
| | Delivery Status | 29
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 180
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 12
No Answer Total | | | 13
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 33
| | Promo Code | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 2
PreSales Total | | | 45
Grand Total | | | 238

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 0 | 1 | 0 | 1 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 2 | 10 | 3 | 9 | 24
Ali hazzaa | 2 | 4 | 5 | 9 | 7 | 19 | 46
Naji Shabanh | 5 | 4 | 2 | 0 | 1 | 3 | 15
Malek Hosan | 13 | 4 | 2 | 9 | 2 | 9 | 39
Mohiuddin Lsm | 12 | 1 | 4 | 0 | 2 | 7 | 26
Doaa Almutawa | 16 | 0 | 4 | 12 | 10 | 8 | 50
Asma Alotaibi | 7 | 9 | 12 | 7 | 2 | 11 | 48
Jaber Almarri | 6 | 4 | 0 | 0 | 0 | 1 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 5 | 1 | 0 | 3 | 0 | 1 | 10
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 1 | 2
Faisal Abdullah | 3 | 3 | 0 | 1 | 0 | 0 | 7
! Hassan Saeed | 0 | 0 | 0 | 3 | 0 | 0 | 3
Ali Ibraheem | 6 | 0 | 0 | 1 | 0 | 0 | 7
Abdallah Ahemad | 16 | 2 | 0 | 1 | 0 | 0 | 19
Abdullah Abuthnain | 12 | 0 | 0 | 0 | 0 | 0 | 12
Abdullah Otaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Sultan Motawa | 5 | 0 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 117 | 32 | 31 | 56 | 27 | 70 | 333

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 3 | 1 | 1 | 1 | 7
Mohiuddin Lsm | 8 | 2 | 0 | 1 | 0 | 2 | 13
Asma Alotaibi | 0 | 0 | 0 | 1 | 1 | 1 | 3
Malek Hosan | 1 | 0 | 0 | 1 | 1 | 4 | 7
Doaa Almutawa | 2 | 1 | 1 | 0 | 1 | 3 | 8
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohad Kmali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Rayan Suliman | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 5 | 5 | 4 | 5 | 12 | 54

Please feel free to reach out for any further clarifications.