Subject: Daily performance summary for LiveSalesman team for Mar 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 09:01:34 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 25 | 0 | 6 | 32
Aws Adra | 0 | 3 | 39 | 0 | 1 | 43
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 13 | 2 | 30 | 0 | 0 | 45
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 0 | 13 | 0 | 3 | 17
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 6 | 0 | 0 | 14 | 0 | 20
Ankit Kumar | 3 | 6 | 24 | 0 | 3 | 36
Mohammed Ali | 23 | 0 | 0 | 0 | 5 | 28
Abu Sufian | 0 | 6 | 42 | 0 | 0 | 48
Alhamzi Mohammed | 0 | 7 | 34 | 0 | 2 | 43
Waseem Ahemad . Khan | 0 | 1 | 12 | 0 | 5 | 18
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 48 | 26 | 219 | 14 | 27 | 334

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 30
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 46
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer | (blank) | (blank) | 2
No Answer Total | | | 7
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 1
| Product Related | Product Specification | 83
PreSales Total | | | 104
Grand Total | | | 159

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Ali | 7 | 1 | 0 | 1 | 0 | 0 | 9
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 10 | 1 | 0 | 2 | 2 | 1 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 7 | 1 | 4 | 4 | 0 | 8 | 24
Ahmed Omer | 0 | 3 | 4 | 1 | 2 | 9 | 19
Ankit Kumar | 8 | 0 | 1 | 1 | 3 | 10 | 23
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 0 | 0 | 4 | 9
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 7 | 2 | 5 | 0 | 3 | 10 | 27
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 5 | 7
Abu Sufian | 11 | 4 | 1 | 2 | 4 | 9 | 31
Raghwendra Pratap Singh | 0 | 1 | 0 | 1 | 1 | 0 | 3
Aws Adra | 4 | 5 | 1 | 0 | 1 | 0 | 11
Grand Total | 43 | 16 | 17 | 9 | 14 | 56 | 155

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 4 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 2 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 3 | 5
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 0 | 4 | 7
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 1 | 1 | 3
Seeta Kunwar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ahmed Omer | 0 | 0 | 2 | 1 | 1 | 0 | 4
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 15 | 2 | 4 | 2 | 4 | 15 | 42

Please feel free to reach out for any further clarifications.