Subject: Arabic Language Test - Zein sater
From: Zein sater <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 13:22:17 -0400

| | Foreign Language Screening Test

Name | Zein sater    /  (+91) 9560774722    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer,

Thank you for contacting our company, Homebox.

We would like to assure you that after checking our records, the team tried to deliver the order to you, but there was an error in the address registered with us.

So, please provide us with your full address so that we can update it and provide the delivery team with it.

We are waiting for your reply and look forward to helping you further.

Your Friends,
Homebox Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer,

Thank you for contacting our company Homebox.

We want to apologize to you for this and we hope that you will accept our apology for it. Please provide us with pictures of the damaged product and the order number so that we can assist you further.

We are waiting for your reply and thank you for your patience.

Your Friends,
Homebox Team.

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